Privacy Policy for "Dail it"

Overview

This Privacy Policy explains how "Dail it" (the "App"), operated by Vue Nice Technology ("Company", "we", "us", or "our"), collects, uses, discloses, and protects your information when you use our services.

By installing, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please do not use the App.

Data Protection Laws

This Privacy Policy is designed with reference to applicable data protection laws of India, including the Digital Personal Data Protection Act, 2023, and other relevant rules and guidelines as notified from time to time.

Controller and Contact Details

The data fiduciary (controller) responsible for your personal data is:

• Company name: Vue Nice Technology
• App name: Dail it
• Registered/Contact address: 15 - Ashapura Nagar, Chittorgarh, Rajasthan, 312001
• Support email: mr.yogesh.galav@gmail.com

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at the support email above.

Information We Collect

1. Personal Information You Provide

We may collect the following personal information when you use the App, especially when you register as a business owner:

• Name (optional): If you choose to provide your name while creating or managing your business account, we use it for account identification and management. It is stored on our servers and is not shared with third parties.
• Address (optional): If you register a business listing, you may provide the business address so that it can be shown in the listing and help customers find your business. This address is stored on our servers and is not shared with third parties beyond its display in the listing within the App.
• Phone number (optional for customers, required for business owners): Business owners may provide a phone number to manage their account and to allow customers to contact the business. This phone number is stored on our servers and may be displayed as part of the business listing but is not sold or shared with third‑party advertisers.

Customers who only browse and search businesses in the App are not required to provide name, address, or phone number to use the core browsing functionality.

2. OTP and Verification Data

To verify your phone number and secure your account, we send one‑time passwords (OTPs) using both SMS and WhatsApp.

We may process:

• Phone number used for registration or login.
• OTP codes generated and their validation status (success/failure).
• Timestamps and basic metadata related to OTP delivery and verification.

We do not store OTP codes beyond the limited period necessary to complete verification.

3. Location Information

The App uses your device’s location to enable key functionality.

• We collect precise location to help you find nearby businesses and to register or manage business listings accurately.
• Location data is transmitted to our servers and may be stored persistently as part of your account and listing information (for example, to remember where your business is located or to improve search results).
• Location data is used for App functionality (such as showing nearby results) and account management (such as associating a business with a place).
• Location data is required for the App to function correctly and cannot be fully disabled if you want to use core features that depend on location.

The App does not collect precise location in the background when it is fully closed, but location may be accessed and processed while the App is open and you are using features that require it.

4. Contacts Information

The App may access your device’s contacts solely to support core App functionality (for example, to help you quickly select or interact with contacts inside a feature).

• Contacts data is processed ephemerally: it is accessed temporarily in memory to complete a specific in‑app action and is not stored on our servers.
• Contacts data is not shared with any third party.
• For the feature that relies on contacts to work, this access is required and cannot be turned off individually, but you can always control contacts permissions at the device level. If you disable contacts permission, the related feature may not function.

5. App Info and Performance Data

We automatically collect certain technical and performance‑related data to maintain and improve the App.

This includes:

• Crash logs: Information about App crashes and errors, used to identify and fix technical issues.
• Diagnostics: Technical data about how the App is running (for example, performance metrics and error reports).
• Other app performance data: Aggregated information about how features are used and how the App performs over time.

This information is collected automatically, is stored on our servers or on our service providers’ infrastructure, and is used for analytics and developer communications (for example, to improve performance and stability, and to keep users informed about important technical updates). It is not sold or shared with third‑party advertisers.

Use of Third‑Party Services

We use trusted third‑party service providers to operate and improve the App. These providers process limited personal data on our behalf under contractual obligations.

Firebase

We may use Firebase for:

• Authentication and related workflows.
• Analytics to understand how users interact with the App in an aggregated form.
• Cloud messaging or push notifications, if enabled.

Firebase may process device identifiers, app usage data, crash logs, and performance data as part of these services, in line with its own privacy terms and our instructions.

Sentry (or similar error‑tracking service)

We use Sentry or a similar service to:

• Collect crash reports and error logs.
• Diagnose and fix bugs.
• Monitor performance and stability.

These tools may receive technical data such as crash logs, diagnostics, and other performance information related to your use of the App. They do not use this data for their own marketing purposes; it is processed only to help us maintain and improve the App.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and authenticate your identity.
• To send OTPs via SMS and WhatsApp for secure login and verification.
• To provide core App features, including searching for businesses, registering listings, and showing nearby services using your location.
• To personalize content and display relevant results based on your activity and location (when permissions are granted).
• To access contacts temporarily where needed to support specific in‑app functionality, without storing them.
• To monitor and improve the App’s performance, user experience, and security using crash logs, diagnostics, and performance data.
• To communicate with you about updates, technical notices, security alerts, and administrative messages.
• To respond to your queries, feedback, or support requests.
• To detect, prevent, and investigate fraud, abuse, security incidents, or other harmful activity.
• To comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others.

Legal Basis and Consent

Where required by law, we rely on your consent for processing activities such as:

• Collecting and using your phone number and other optional personal information for account management.
• Accessing your precise location for App functionality and account management.
• Accessing contacts data on your device to support specific features.

By using the App and providing your information, you consent to the processing of your data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or by using device and in‑app controls (for example, revoking permissions or requesting deletion of your account), but this may affect your ability to use some or all features.

Data Sharing and Disclosure

We do not sell your personal data.

We may share your data in the following limited circumstances:

• Service providers: With third‑party vendors such as Firebase and Sentry that help us provide, analyze, and improve the App, under strict data protection obligations.
• Business or listing visibility: If you choose to register a business listing, the information you provide (such as business name, address, and phone number) may be visible to other users within the App.
• Legal and safety: Where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vue Nice Technology, our users, or the public.
• Business transfers: In connection with any merger, acquisition, sale of assets, financing, or similar transaction involving the Company, subject to appropriate confidentiality and data protection safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

In general:

• Account and profile data (including optional name, address, and phone number) are retained while your account or business listing is active.
• OTP‑related logs are retained only for a short period required for security and fraud‑prevention purposes.
• Location data may be stored as part of your account or listing information and in aggregated or pseudonymized analytics, for as long as needed to support App functionality and improvements.
• Contacts data is processed ephemerally and is not stored.
• Error, crash logs, diagnostics, and performance data collected via tools such as Firebase and Sentry are retained for a limited period to diagnose and resolve technical issues and to improve the App.

When data is no longer required, it is securely deleted, anonymized, or aggregated so that it no longer identifies you.

Your Rights and Choices

Subject to applicable law, you may have the following rights in relation to your personal data:

• Access: To request a summary of the personal data we hold about you.
• Correction: To request that we correct inaccurate or incomplete information.
• Erasure: To request deletion of your personal data, subject to legal and operational constraints.
• Withdrawal of consent: Where processing is based on consent, to withdraw that consent at any time.
• Restriction or objection: To request restriction of certain processing or to object to processing where permitted by law.

To exercise these rights, you can contact us at the support email provided in this Privacy Policy. We may need to verify your identity before responding to your request.

You can also manage certain choices directly on your device or in the App by:

• Adjusting app permissions (for example, location and contacts) in your device settings.
• Requesting deletion of your account, where such an option is provided in the App.

Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction.

These measures may include, for example:

• Encryption of data in transit and at rest where appropriate.
• Access controls, authentication, and logging within our systems.
• Regular monitoring and updating of our infrastructure and third‑party services.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children’s Privacy

The App is not intended for children under the age of 18, and we do not knowingly collect personal data from children under 18.

If you believe that a child has provided us with personal data without appropriate consent, please contact us, and we will take steps to delete such information.

International Data Transfers

Depending on the infrastructure and third‑party services used (such as Firebase or Sentry), your information may be processed and stored on servers located outside your state or country.

Where data is transferred outside India, we ensure that appropriate safeguards are in place as required by applicable law, such as contractual protections and security measures, to protect your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, our practices, or legal requirements.

When we make material changes, we will notify you through the App, by email, or by other appropriate means. The "Last Updated" date at the top or bottom of this Privacy Policy will indicate when it was last revised.

Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:

Vue Nice Technology
15 - Ashapura Nagar, Chittorgarh, Rajasthan, 312001
Email: mr.yogesh.galav@gmail.com

We will endeavor to respond to your request within a reasonable time and in accordance with applicable law.